Install equipment and software, handle incidents and requests for help across unified communications technologies. Occupational Profile The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service
Unified Communications Technician
Setting up and maintaining communications systems under supervision, and installing communication hardware and software. Occupational Profile The primary role of a Unified Communications Technician is to establish and maintain communications systems under supervision. They use a range of remote and physical tools and equipment. They install basic communication hardware and software. They also deal
Software Tester
Carrying out tests to make sure computer software works as intended and is fit for purpose. Occupational Profile The primary role of a Software Tester is to ensure that software operates as intended. Testers typically design and prepare test plans and conduct software testing as appropriate to ensure that software is fit for purpose.
Software Development Technician
Building simple applications for use in larger software developments. Occupational Profile A Software Development Technician typically works as part of a software development team, to builds simple software components (whether web, mobile or desktop applications) to be used by other members of the team as part of larger software development projects. They will interpret
Software Developer
Building and testing simple, high-quality code for software. Occupational Profile The primary role of a software developer is to build and test simple, high-quality code across front end, logic and database layers. A developer will typically be working as part of a larger team, in which they will have responsibility for some of the
Network Engineer
Designing, installing, maintaining and supporting communication networks within an organization or between organizations. Occupational Profile The primary role of a network engineer is to design, install, maintain and support communication networks within an organization or between organizations. Network engineers need to maintain high levels of operation of communication networks in order to provide maximum
IT Technical Salesperson
Selling technical products and services, such as data storage and cloud services, for a company. Occupational Profile The primary role of an IT Technical Salesperson is to sell a company’s technical products and services. They need a good knowledge and understanding of the portfolio of technologies that are available. They work to maintain good
IS Business Analyst
Working with organizations to improve their information systems. Occupational Profile IS (Information Systems) Business Analysis is an advisory role that provides a critical layer of challenge and scrutiny for organizations who wish to deliver IS change successfully. IS Business Analysis enables organizations to “do the thing right.” The role embodies early and regular investigation
Infrastructure Technician
Set people up on Information Technology (IT) systems, provide support and solve problems to help organizations run smoothly. Occupational Profile An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine
Digital Marketer
Use online and social media platforms to design, build and implement campaigns and drive customer sales. Occupational Profile The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A digital
