Install equipment and software, handle incidents and requests for help across unified communications technologies.
Occupational Profile
The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.
Summary of standard
Full standard
https://www.instituteforapprenticeships.org/media/1128/unified_communications_trouble_shooter.pdf
