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Teller, Financial

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WORK PROCESS SCHEDULE

TELLER (Financial)

O*NET/SOC CODE: 43.3071.00 RAPIDS CODE: 1055

 

DESCRIPTION: The Teller is responsible for providing financial services such as deposits and cash transactions, explain, promote, and sell products or services such as official instruments including personal money orders, savings bonds, and travelers checks. The Teller will also handle cash advances; take customers payments including loan payments, credit card payments and utility payments; they may open new accounts, responsible for maintaining security over their cash drawer and teller area, maintaining cash limits and guidelines set forth by the financial institution. They are also responsible for balancing each transaction as it is handled to prevent overages/shortages at the end of each day, responsible for remaining current with Federal and State regulatory changes and updates.

Work Processes Required Hours
A.  Deposits

  1. Verify and certify customer deposits
  2. Place holds on checks, if necessary under Regulations
  3. Learn endorsement standards
  4. Operate Calculator, Check Protector

300
B.  Cash Transactions

  1. Cash withdrawals from savings – verify proper identification and verify funds are available
  2. Change orders-prepare money
  3. Cash advances-acquire proper identification from customer and acquire authorization from credit card company
  4. Cashed checks-verify proper identification and ascertain possibility of check being returned, get proper identification from supervisor
  5. Operate Calculator, Check Protector, computer, and Photocopier

300
C.  Negotiable Instruments

Make sure funds are collected or available:

  1. Personal money orders
  2. Bank money orders
  3. Cashier checks
  4. Travelers Check
  5. Operate Calculator, Check Protector, Computer, Typewriter
 300
D.  Balancing

  1. Verifying that debits match credits (vice versa) for each transaction
  2. Reconciling system totals to cash totals
  3. Count cash drawer

300
E.  Security

  1. Maintain clean and organized area
  2. Bait money, dye pack, or other security devices
  3. Knowledge of alarm system
  4. Robbery procedures
  5. Fraud-be aware of check kiting processes and check fraud (also includes internal fraud)
  6. Operate Calculator, Check Protector, Computer, Typewriter

100
F.  Training/Continuing Education

  1. Initial two weeks of training unless previous experience is acceptable
  2. Regular monthly meeting
  3. Bank Secrecy Act training annually
  4. Security training
  5. Operate Check Protector, Computer

500
G.  Customer Service

  1. Cross selling
  2. Operate Calculator, Check Protector, Computer, Typewriter
  3. Customer service, work ethics, etc.

200
 

TOTAL

2000 Hrs

 

Related Trade Instruction

 

First Year Apprentice

  

150 Total Hours
Today’s Teller-Developing Basic Skills (Operation of this equipment is also included in this block of training)  

30
Calculator, Check Protector, Computer, Typewrite 45
Today’s Teller-Developing Advanced Skills 30
Business/Work Ethics 45
 

TOTAL

  

150
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