Skilled express delivery and postal services employees work in companies that plan, organise, control, monitor and administer small-scale, time-critical deliveries and other logistics services. Their work predominantly involves the acceptance of orders, routing and delivery.
Skilled express delivery and postal services employees:
- plan the sequence of deliveries and deliver parcels and letters,
- sort parcels and letters and prepare them for delivery,
- carry out post-delivery procedures,
- accept orders, parcels and letters,
- accept payments and reconcile them,
- process documentation relating to parcels and letters,
- inform customers regarding the services of the company, receive customer requests and conduct conversations in a manner appropriate to the situation,
- are involved in the implementation of quality assurance measures,
- make use of information and communications systems.
