Receptionists work at the front desk of organisations, greeting visitors and answering phone queries. They work for organisations of all sizes, in all industry sectors throughout Western Australia. The exact duties of a receptionist can vary depending on the industry they work in and the size of the organisation. Additional duties to answering enquiries can include general administrative tasks, ordering supplies, sending and paying invoices, making appointments for both callers and colleagues, assisting with product promotion and providing quotes to clients and/or customers.
Specialisations
- Hotel or Motel Receptionist
- Business Receptionist
- Medical Receptionist
Knowledge Skills and Attributes
- good interpersonal skills
- good communication skills
- good organisational skills
- to maintain a neat and tidy personal presentation
- a friendly and helpful manner
Education Training Requirements
The Certificate III and Certificate IV in Business Administration is available from a number of TAFE and number of private registered training organisations. The course offers the skills and knowledge required to undertake a range of administrative tasks in varied work contexts, and usually takes one semester (six months) each to complete.
- D135 – Certificate III – Business Administration
- D134 – Certificate IV – Business Administration
- BSB5 – Diploma in Business
Apprenticeships and Traineeship
As a trainee, you enter into a formal training contract with an employer. You spend most of your time working and learning practical skills on the job and you spend some time undertaking structured training with a registered training provider of your choice. They will assess your skills and when you are competent in all areas, you will be awarded a nationally recognised qualification
