Rail and road forwarding clerks work in enterprises which offer rail and road transportation and infrastructure services. They are employed in the fields of production, service and infrastructure planning, distribution management, sales, marketing, quality management, personnel management, procurement, inventory management, accounting and auditing
Occupational skills
Rail and road forwarding clerks
- determine transport routes, transport modes and transport connections and organize shipments and shipment sequences taking due account of economic and ecological considerations,
- process transportation contracts taking due account of statutory and contractual requirements,
- calculate prices for national and international forwarding operations,
- work on production planning and time schedule development,
- assist in the planning and implementation of changes in forwarding procedures and in the associated infrastructure (e.g. vehicles, workshops, container transshipment facilities, rail networks), taking due account of commercial and logistical considerations,
- assist in analysing the market and competitors for the purposes of implementing marketing measures and carry out impact assessments on completion of such measures,
- identify customer expectations, attend to and advise customers, draw up corresponding proposals and sell the services of the enterprise,
- process complaints and carry out loss settlements,
- use foreign-language information documents circulated by the enterprise; correspond and communicate with customers in a foreign language in typical situations,
- assist in calculating costs and performance and in auditing,
- carry out tasks in the fields of inventory management and procurement,
- carry out planning tasks in the field of personnel management,
- advise co-workers, process transactions relating to personnel services (keeping of individual personnel records and granting access thereto, remuneration accounting, social insurance contributions, worktime documentation) and plan work rosters.
