Ensuring the safe travel of passengers, their customers, themselves and their colleagues.
Occupational Profile
Every day millions of people travel on trains, buses and coaches to get to work, to see friends and family or to go on holiday. Passenger transport service professionals make a difference by ensuring they are able to travel safely, on time and in comfort from the beginning to the end of their chosen journey. An apprenticeship in passenger transport services is a great opportunity to acquire the skills, knowledge and behaviors that play a vital role in providing a high quality, accessible and safe transport service to all customers. A career in service operations allows you to follow a profession in Rail, Bus and Coach.
A passenger transport services operations on board/station team member is required to provide high quality customer service within the safety critical transport environment. Their primary duty is to the safety of themselves, the passengers, their customers and their colleagues. They need to be aware of the operational passenger transport service, its targets and obligations, the relevant infrastructure and its assets. With this apprenticeship you will be the face of the passenger transport service, delivering front line customer services onboard or in stations. At a busy station you could be responsible for ensuring passengers board the correct service, that services are dispatched properly and when on board, that customers have the best possible experience. An apprenticeship in passenger transport services is your first stop to a great career in a dynamic and exciting industry.
Summary of standard
Full standard
https://www.instituteforapprenticeships.org/media/1443/ptso-team-member-assessment-plan.pdf
