Working across a variety of organizations focusing on ensuring excellent customer experience
Hospitality managers work across a huge variety of organizations including bars, restaurants, cafés, conference centers, banqueting venues, hotels and contract caterers. These managers generally specialize in a particular area, however their core knowledge, skills and behaviors are aligned. Common to all managers in this role is their passion for exceeding customers’ expectations. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer facing nature of the role.
Summary of standard