Field of Activity
Express and postal services managers work in companies that plan, organise, control, monitor and administer small-scale, time-critical deliveries and other logistics services. Their work predominantly involves the control and monitoring of service provision, the processing of orders, sales and marketing and personnel management.
Occupational Standards
Express and postal services managers:
- plan and organise the transport and distribution of parcels and letters and manage additional logistics services, taking into account the relevant legal requirements, efficiency and environmental concerns,
- plan, control and monitor the cooperation of the people involved in the provision of the services, and ensure the necessary flow of information,
- prepare offers, sell services and conclude contracts,
- handle personnel management issues,
- identify customer requirements, advise customers, and provide information – also in a foreign language when required,
- monitor the market and play an active role in developing the range of services,
- achieve quality targets,
- handle service failures and process customer complaints,
- complete calculations and assist in the commercial management and monitoring of the company,
- make use of information and communications systems.
