WORK PROCESSES
CUSTOMER SERVICE REPRESENTATIVE
O*NET/SOC CODE: 49 9031.02 RAPIDS CODE: 1008
DESCRIPTION: Investigates customer complaints gas leakage or low pressure, and abnormal consumption of gas or electricity by gas and electric appliances. Ascertains number and type of appliances used on premises to determine rate of utility consumption. Turns off appliances and observes gas or electric meter to detect power leakage. Examines meter and appliance connections for defects, such as shorts, grounds, and loose pipe joints to determine power loss or gas leakage. Covers gas pip joint with soapsuds and watches for bubble formation to determine position of leak. Performs repairs and adjustments, such as cleaning and regulating gas burner jets, and replacing defective meters and gas regulators, using handtools. Shuts off service and notifies repair crew of major repairs required, such as replacement of underground pipes or electric wiring. May perform emergency repairs to gas service pipes between gas main and building. May collect delinquent accounts. May recommend and write specifications for distribution changes, such as house writing, and relocation of poles or service lines, utilizing necessary right-of-way grants. May investigate illegal use of gas or electricity.
ON-THE-JOB TRAINING
APPROXIMATE HOURS
GAS
Meter Sets
800
Routine Meter Changes
700
Cut-ins/Cut-outs
450
Leak Complaints
250
Range Adjustment
200
Range Relight
300
Water Heater Adjustment
175
Water Heater Relight
350
Heater/Furnace Adjustment
250
Heater/Furnace Relight
350
WATER
Meter Sets
50
Cut-ins/Cut-outs
175
Leak Complaints
175
ELECTRIC
Meter Sets
50
Cut-ins/cut-outs
450
ELECTRIC, GAS AND WATER
Transfers
1000
Energy Diversion complaints
175
MISCELLANEOUS
Safety
50
Supplemental Training
50
TOTAL HOURS
6000
RELATED INSTRUCTION
- Basic Mathematics
- Basic Electricity
- Understanding Appliance Circuits
- Troubleshooting Appliance Circuits
- Space Heating
- Gas Leak Detection
- Water Heating
- Gas Pressure Regulators
- Fundamentals of Gas Combustion
- Basic Electricity Troubleshooting
- Fundamentals of Gas Appliance Controls
- Fundamentals of Electricity
- General Gas Heating Service
- Meter Flow Rate Computation
- How to Read a Gas Meter
- Introduction to Gas and Gas Flames, Water
- Heaters, ranges, heating systems, automatic controls
- Pilotless Ignition
