Concierges ensure that the needs of hotel guests are catered for. They greet guests and show them to their rooms, carry their luggage and run errands such as delivering mail, photocopying or faxing documents, or organising taxis and restaurants. They may also answer enquiries about the local area, and may organise bookings for hotel guests to attend tourist attractions.
Specialisations
- Hotel Concierge
- Hotel Porter
- Porter
Required Skills and Knowledge
- a courteous, friendly and professional manner
- to enjoy working with people
- a neat, well-presented appearance
- good communication skills
- knowledge of the local area tourist attractions, restaurants and transport services
- strong planning
- organisational and time-management skills
Education Training Requirements
You do not need qualifications to become a concierge and successful applicants do usually receive on-the-job training. However, your chances of obtaining employment may be improved if you have completed a traineeship in Hospitality. Entry requirements may vary but employers generally prefer Year 10.
Apprenticeships and Traineeships
As an apprentice or trainee, you enter into a formal training contract with an employer. You spend most of your time working and learning practical skills on the job and you spend some time undertaking structured training with a registered training provider of your choice. They will assess your skills and when you are competent in all areas, you will be awarded a nationally recognised qualification.
