Providing excellent customer service to passengers while ensuring their comfort and safety throughout the flight.
Occupational Profile
The role of an air cabin crew member is to primarily ensure customers safety at all times whilst onboard the aircraft. They also provide excellent customer service to customers throughout the flight. They are trained to deal with security and emergency situations which may arise and can administer first aid to customers. Cabin crew may work for commercial organisations, working with large volumes of customers, or may work with small groups of customers on smaller aircraft. To achieve this, cabin crew are required to adapt to the needs of a wide range of individuals and customers and will need to understand how their needs can be accommodated. This may be from supporting nervous customers, individuals with young children, and those with special dietary or medical requirements. Some cabin crew may work as part of the armed forces, providing services for Royalty, Ministers and other dignitaries.
Summary of Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/cabin-crew/
Full Standard
https://www.instituteforapprenticeships.org/media/3712/st0558_cabin-crew_l3_-ap.pdf
